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Consumer health data privacy policy

Some US states give extra protection to information about your health. This page explains which of that information Reflectize collects, why, who receives it, and how to use your rights.

Last updated

Who this covers

This policy is for people in Washington State (under its My Health My Data Act), Nevada and other US states with consumer health data laws. Consumer health data is personal information linked to you that says something about your past, present or future physical or mental health. Reflectize is run by ANEMO BİLİŞİM TEKNOLOJİ VE TİCARET ANONİM ŞİRKETİ (Anemo Technology), Kolektif House, Esentepe Mahallesi, Talatpaşa Caddesi No: 5/1, Levent, Esentepe, İstanbul, Türkiye. Our privacy policy covers everything else.

What we collect and why

  • What you write in your journal and chats, voice messages you record (we keep only the text you send), and photos you add, when they say something about your health, mood, feelings, sleep, symptoms or treatment. We use it to save your journal, turn voice messages into text, write AI replies and day summaries, and remember what matters to you.
  • Health details Reflectize remembers. When you write about your own health, for example a migraine, a knee injury, trouble sleeping or therapy sessions, Reflectize can keep a short note of it in your words, so Refy can take it into account in later chats when it fits. It never guesses them from your mood, never writes down a condition you did not name, and keeps nothing about other people’s health and nothing for people under 18. Apart from Refy’s replies, the app shows them only on the What Reflectize remembers screen in the phone app’s Settings.
  • Day summaries and daily scores for joy, calm, stress and social, which the AI works out from your entries. We use them to show you your patterns over time.
  • The topic “Health” on the summary of a day you wrote about your own health, so Insights can show that it came up often. Insights shows only the word “Health”.
  • The challenges and practices you pick during setup, for example anxiety, low mood, sleep, a recovery program or a support group. We use them to make replies fit you better.
  • The result of the automatic safety check on your messages. When it finds signs that you may be in crisis, the result is saved with that message, so the app can keep showing you crisis helplines.

We collect this only to provide the journal you asked for, and the app asks for your permission before anything you write is processed by AI. We never use it for advertising.

Where it comes from

  • From you: what you write, add and choose in the app.
  • From the AI: the summaries, scores, topics and safety check results it works out from what you write, and the health details it picks out from what you write about yourself.

Who receives it

We do not sell consumer health data, and we do not share it with anyone for their own purposes. We have no affiliates that receive it. These service providers process it for us, only to run Reflectize and under contracts that stop them using it for anything else:

  • Anthropic, which provides the AI (Claude).
  • ElevenLabs, which turns voice messages into text. We do not keep the recording.
  • Railway and its storage partner Tigris, which run our servers, database and photo storage.
  • Google Workspace, our email inbox, if you write to us about it.

We also disclose it if the law requires it, for example under a valid court order. No other company collects consumer health data about you through Reflectize, or tracks you across other apps and websites through it.

Your rights

  • Find out whether we collect, share or sell your consumer health data (we do not sell it).
  • Get a copy of it, with a list of every company we have shared it with and how to contact them. Export my journal in Settings gives you a copy of your journal and of what Reflectize remembers, health details included.
  • Take back your consent. After that, Reflectize stops processing what you write with AI.
  • Have it deleted, including by the providers above. To delete only the health details Reflectize remembers, open Settings in the phone app, then What Reflectize remembers. To delete everything, open Settings and tap Delete account, or write to us. Copies in our database backups are gone within 89 days.
  • Have it corrected if it is wrong.
  • Be treated the same whether or not you use these rights.

To use a right, write to [email protected] from the email address on your Reflectize account. We may ask you to confirm the account is yours. We answer within 45 days, free of charge. If we need longer, we tell you why, and we take at most 45 more days.

If we say no

You can appeal by replying to our answer with the word “Appeal”. We answer your appeal within 45 days. If we still say no, you can complain to the Washington State Attorney General or the Nevada Attorney General.

Changes to this policy

The date at the top of this page shows when it last changed. If we change how we collect or share consumer health data, we tell you in the app or by email first, and ask for your consent again where the law requires it.

Contact

ANEMO BİLİŞİM TEKNOLOJİ VE TİCARET ANONİM ŞİRKETİ (Anemo Technology), Kolektif House, Esentepe Mahallesi, Talatpaşa Caddesi No: 5/1, Levent, Esentepe, İstanbul, Türkiye.

Consumer health data questions and requests: [email protected].