Contact us
Email us at [email protected] and a person will read it.
If you need help right now
Reflectize is not a crisis or emergency service. If you are in danger or thinking about hurting yourself, call your local emergency number now, for example 112 in Europe and Turkey, 999 in the UK or 911 in the US.
findahelpline.com lists free, confidential helplines in many countries.
Common questions
How much does Reflectize cost?
Premium is a subscription. The app shows you the plans and the price for your country after setup, before you pay, and the App Store or Google Play confirms it in your local currency. Prices differ from country to country and can change over time.
How does the free trial work?
If a free trial is offered to you, the app shows how long it lasts before you start it. Cancel at least 24 hours before it ends and you pay nothing.
What can I do without a subscription?
Your first reflection during onboarding, reading your past entries, deleting your account and changing your settings are always free. New AI reflections, chat replies, voice messages and summaries for new entries need Premium.
How do I cancel?
On iPhone, open Settings, tap your name, then tap Subscriptions. On Android, open the Google Play app, tap your profile icon, then Payments & subscriptions, then Subscriptions. Deleting the app or your account does not cancel your subscription.
I paid but Premium is not showing, or I have a new phone
Sign in to Reflectize with the same account as before, and check that the phone uses the Apple ID or Google account that paid. Then tap Restore purchases in Settings or on the subscription screen.
Can I get a refund?
Apple and Google handle every payment, so refunds go through them. Read our terms of use.
How do I delete my account?
You can delete your account and everything in it at any time, for free. See how to delete your account.
Who reads my journal?
After you give permission, your entries are processed by Anthropic's Claude API to write replies and summaries. If you send a voice message, ElevenLabs turns the recording into text first, and we do not keep the recording. We do not show ads and we do not sell your data. Read our privacy policy.
Can I speak instead of typing?
Yes. In the chat, tap the mic to record a voice message. Reflectize turns it into text, and you can read and change the text before you send it. We do not keep the recording. You can also tap the mic on your phone's keyboard to dictate. Voice messages are for people 18 and over and, after your first reflection, need Premium.
Which languages does Reflectize support?
English and Turkish.
Something is not working
Email us at [email protected] with your phone model, the app version and what happened. You do not need to send any journal text.